Delivery in the UK
All orders made before 10 am Monday to Friday will be dispatched the same working day. Orders processed after 10 am will be sent the next working day. Orders made on the weekend will be processed on the next working day which will be Monday (or Tuesday if Monday is a public/bank holiday in England/Wales).
Should there be any problems with your order, we will contact you immediately to notify you of the delay. Should this be unsatisfactory, we will, without any delay, offer you a full refund.
Orders normally ship the same day or next working day, which you should receive in 1-2 working days, thus most orders are estimated to be delivered in 1-45 working days. However, delays for a number of reasons may occur. If we are aware of any extended delays to your order, we will contact you as soon as possible and advise you of your options, including the opportunity to cancel your order.
All deliveries and packages and original boxes must be stored in a safe location, as we are unable to accept any returns once packaging is damaged or the item is used.
Orders that ship outside of the UK will be dispatched at the same time as UK orders (as per above) but may take a day or two longer depending on the location.
Orders within the UK and Internationally will be shipped via Royal Mail or Parcel Force. Alternative couriers include DHL and FedEx although you will be notified if they are chosen to deliver your order.
Acceptance of Delivery
When you receive the product(s) you must inspect them for any defects or non-conformity before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition.
If you can see any sign of damage to the parcel/s please sign as damaged otherwise we cannot refund or replace the item, beyond your statutory rights.
You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times and then the delivery will be returned back to us. If delivery is refused or returned due to a faulty address, you will be charged any courier return fees & redelivery fees.
Risk and Title
The Products will be at your risk from the time of acceptance of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (where applicable) and all other applicable charges, taxes and/or import duties.