Refunds, Returns & Cancellations
Our products come with a 30 day guarantee. This guarantee is clearly mentioned at the time of purchase and does not effect your statutory rights.
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
Returning items using our 30 day guarantee is simple. Please follow the steps below to enable us to process your refund efficiently:
1) Write or print your name and address clearly on a piece of paper together with a reason for returning the item.
2) In the case of a faulty product, please provide a full description of the fault on the same piece of paper.
3) Wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories.
4) Send the package together with the piece of paper stating your name, address, reason for return and and whether you would like a replacement or refund to the address below:
Square Mile Publications Ltd
259A London Road
Hadleigh, Essex SS7 2BN
We will notify you via email (or post) when we have processed your refund/return. This may take up to 5 days.
When sending a return, the parcel is your responsibility until it reaches us. For your protection we strongly recommend that you use a recorded-delivery service to return items.
This returns policy does not affect your statutory rights.
Upon receipt we will issue a refund for the price you paid for the item minus any postage and handling fees incurred by your decision to place the original order.